Our Services

Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.

At INTERIORS, you'll find:

• Exciting Styles. Lower Prices. Free Design.
• An expanded showroom with furniture, flooring and lighting
• An unmatched selection of products in all style categories
• An award winning design team
• A family-friendly atmosphere with a café and Kidzroom for the little ones
• A commitment to providing total satisfaction

Receiving Your New Furniture

After your furniture is received in our Distribution Center, it is carefully unpacked and thoroughly inspected. Once your furniture is ready, you may either utilize our Red Carpet Delivery Service or you may pick up your furniture. Items that are small enough should be taken with you at the time of your purchase.

Our Red Carpet Delivery Service:

Trust our professional team of delivery specialists to care for your new purchase as well as your home. We can make your delivery both effortless and enjoyable. We'll place your furniture right where you want it. Then we'll inspect, dust, level and review the operation with you - all for a nominal delivery fee. Please refer to the Red Carpet Delivery Service page for details.

Picking up your merchandise:

If you would like to pick up your furniture, you must contact INTERIORS at least one (1) business day in advance. Our Distribution Center pickup hours are: Monday - Friday 9am - 7pm and Saturday 9am - 3pm. The center is closed Sunday. The Distribution Center is located at 217 Wohlsen Way, Lancaster. Please bring the pink copy of your sales agreement to the Distribution Center. You must pay your account (s) in full and sign all required financing paperwork prior to pick-up.

Customers picking up items at our showroom or Distribution Center must thoroughly inspect merchandise for obvious damage before loading. It is your responsibility to insure the safe loading, transportation and delivery of the merchandise to your home. You are responsible for providing the necessary blankets, tie-downs, or other supplies needed to safely transport your merchandise. Your merchandise will be wrapped with either lightweight plastic or styrofoam wrap. A furniture handler is available to assist you in loading your furniture during normal pickup hours. If you make special arrangements for pickup outside normal hours, you will need to bring adequate assistance to load your purchase into your vehicle.

Any merchandise picked up from our showroom or Distribution Center requiring inspection, service and/or warranty work must be returned to the Distribution Center. Requests for in-home inspections, service and/or warranty work or to have merchandise picked-up, carry a minimum fee of $49 or more depending on the number of items and location of pick-up. Service or warranty work is included for items within the stated warranty term and have been delivered through our Red Carpet Delivery Service.

Other delivery notes:

We have a standard delivery zone, which is approximately a one-hour drive from INTERIORS. Delivery outside of this zone is available at an additional charge.

If you need to cancel a scheduled delivery or pickup for any reason, please contact us no later than one (1) business day in advance to avoid excessive handling which could result in damage to your furniture or charges to your account.

Upon notification of availability for delivery, you agree to schedule delivery within 2 weeks (14 days). All merchandise that is available for pick-up or delivery must be paid in full. Storage fees in the amount of 1.5% of invoiced amount per month will be charged on any merchandise held by INTERIORS for more than thirty (30) days. All merchandise being held by INTERIORS must be paid in full.

What if my furniture doesn't fit? Help us help you! Before you make your final purchase decision, please measure your door openings, hallways, stairways, and the area/room where your new furniture will be placed. If you are still not sure, we will be happy to come to your home to measure and make sure your furniture will fit (service fee may apply). Furniture that needs to be returned because it cannot be placed into the designated space will be subject to restocking fees.*

*INTERIORS Outlet/Flexsteel Outlet and Clearance/ Final Sale/ "AS-IS" merchandise may not be returned, exchanged or cancelled.